Investigation cost calculator
How much is support investigation costing your organization every year?
Three numbers, one minute: the hours and dollars your team spends finding what went wrong.
Your investigation tax today
$1,320,000
annual cost of investigation, from 1,000 hours a month
$1,056,000
annual savings with BuildWright
800
investigation hours recovered per month
4.6
engineers freed (FTEs, at 2,080 hours a year)
An estimate, not a quote. Book a 30-minute investigation cost assessment to check these numbers against your real ticket volume. No commitment, no procurement.
Understand your results
What that number covers
What you spend every year before a single fix begins.
Your most experienced engineers dig through logs instead of building, and the customer stays blocked.
63%
of customers switch to a competitor after one bad experience
70%
of every ticket’s resolution time is lost to investigation
Practitioner and industry reports
42%
of engineering time goes to maintenance and debugging
Stripe Developer Coefficient
The solution
Keep your customers unblocked and out of the escalation queue
Every escalation arrives with the investigation done. Simple questions never reach the queue.
95%
less time spent on diagnosis
52%
smaller total ticket volume
70%
of tickets diagnosed independently
Get started
Watch BuildWright eliminate this cost on your tickets
Send us five escalations your team already solved. We'll show you what BuildWright finds, and you grade it.
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