SUP-128InvestigatingDiagnosedAI root cause for B2B support
Unblock your customers in minutes and keep them out of the escalation queue
BuildWright investigates every escalated ticket across your code, logs and past resolutions, then posts the root cause before an engineer opens it. Cut diagnosis time by up to 95%.
Read-only. Works in Zendesk, Salesforce, ServiceNow and Jira.
SUP-128InvestigatingDiagnosedThe problem
Stop playing hot potato
Escalations bounce between support and engineering for days. Senior engineers dig through logs instead of building.
The customer stays blocked, and the RCA arrives after the damage is done.
Ticket openedFix shipped
63%
of customers switch to a competitor after one bad experience
70%
of every ticket’s resolution time is lost to investigation
Practitioner and industry reports
42%
of engineering time goes to maintenance and debugging
Stripe Developer Coefficient
The solution
Skip the hunt and go straight to the fix
BuildWright investigates every escalated ticket before an engineer opens it. It traces the code, reads the logs, checks past resolutions, and posts the root cause on the ticket.
- Engineers start at the fix, not the hunt
- Every resolved ticket speeds up the next one
- Product knowledge stays when people leave
Simple questions get answered before they become tickets.
What BuildWright does
Root cause first, then fewer tickets
Investigation
Root cause on every escalation
BuildWright posts an evidence-backed root cause on the ticket before an engineer picks it up.
Self-serve
Answers before a ticket is raised
52% of tickets never needed to be raised. BuildWright answers them inside your product.
Learning
Every fix speeds up the next
A problem solved at one customer is solved faster when it appears at the next.
How it works
From ticket to root cause before an engineer touches it
Inside the tools your support team already uses.
Step 01
Ask BuildWright
End users ask BuildWright inside your product. Simple questions are answered on the spot.
Step 02
Ticket arrives
The ticket lands in Zendesk, Salesforce, ServiceNow or Jira. A rule assigns it to BuildWright.
Step 03
BuildWright investigates
It traces the code, reads the logs and checks past resolutions, then posts the RCA on the ticket.
Step 04
Engineers fix, customer unblocked
Engineers check the evidence and ship the fix. On edge cases, they loop BuildWright back in.
Connects to 20+ support, code, log and chat tools. Read-only.
Zendesk
Salesforce Service Cloud
Intercom
Linear
Asana
GitHub
GitLab
Bitbucket
Datadog
Splunk
New Relic
CloudWatch
Elastic
Google Cloud Logging
Azure Monitor
Sentry
SlackCustomers
Live on real escalations today
A B2B commerce platform
- Runs inside the customer’s own cloud
- Works on real production escalations
- 80% of diagnoses confirmed accurate by their team within six weeks
FAQ
Frequently asked questions
Still deciding?We build the demo around your own escalations and answer your questions live.
Book a demoWe are already building something like this internally. Why buy it?
We take that as a sign the problem is costing you. Building sounds easy at the outset, but keeping it accurate as your code, tools and permissions change takes hours your engineers could spend building your product. For teams building internally, we run BuildWright as a challenger next to your build on your real escalations, so you can make the call on evidence.
Who is BuildWright for?
BuildWright is designed for B2B software and fintech companies whose escalated tickets need engineering investigation. Enterprises use BuildWright to unblock customers faster, meet SLAs without adding headcount and keep senior engineers on the roadmap.
Can BuildWright change anything in our systems?
No. BuildWright is diagnosis only by design. It connects with read-only OAuth scopes and never writes to a database, deploys code or changes production. In sensitive cases, such as a disputed payment, it stops and escalates to the right person.
How does BuildWright handle hallucinations?
It flags uncertainty before it can mislead your team. Every diagnosis is graded high, partial or ungrounded on its own evidence. When the evidence is missing, BuildWright names the gap and asks for the context it needs.
How does BuildWright keep our data safe?
Credentials sit in an AES-256-GCM vault. Sensitive data such as SSNs, card numbers and API keys is redacted on the way in and on the way out. Every tool call is logged with a 30-day trace, tenant data stays isolated, and BuildWright can only reach the systems you approve.
Get started
Grade BuildWright on your own escalations
Send us five escalations your team already solved. We'll show you what BuildWright finds, and you grade it.
Not ready for a call? Send us a note
BuildWright is investigating
BuildWright posted a diagnosis
High groundingRoot cause found
Per-line rounding makes the item-wise breakup drift from the total tax on some rate × quantity combinations.
Recommended Review the rounding threshold in set_item_wise_tax().