Our mission

Make support a revenue lever in your enterprise

Free support teams from investigating tickets, so they can lead renewal conversations instead.

Two colleagues reviewing work together on a laptop

Why it matters

Your support team knows your product end to end

Your customer success team relies on them before every escalation call and cross-sell conversation. Today most of their hours go to debugging.

Our story

Twenty years of building enterprise software together

Srikanth and Pochadri led engineering at HighRadius, Zaggle and CreditVidya. BuildWright is the tool they wanted on every escalation.

  • Answer the question before it becomes a ticket
  • Diagnose every escalation before an engineer opens it
  • Keep what every fix teaches

Founders

Meet the builders behind BuildWright

SG

Srikanth Gaddam

CEO and Co-founder

  • Previously CTO at Zaggle
  • Sr. Director of Engineering at HighRadius
  • Harvard Business School and BITS Pilani alumnus
LinkedIn
PA

Pochadri Ariga

CTO and Co-founder

  • Previously CTO at CreditVidya (acquired by Cred)
  • Harvard Business School and IIIT alumnus
LinkedIn

Talk to us

Grade BuildWright on your own escalations

Send us five escalations your team already solved. We'll show you what BuildWright finds, and you grade it.

Not ready for a call? Send us a note